Service Dog Accessibility can be a hit or a miss in Aruba. A lot of people are not well informed about service dogs. Plus a lot of places have no policies in place when it comes to admitting service dogs.
It is not uncommon to be accosted by security, have to answer numerous questions and make a case for you and your service dog to gain entry.
Here’s a list of places in Aruba and our experiences with gaining entry with a service dog. This list is constantly being updated. Contact us if you have places you want us to visit!
Hospitality Industry
Hotels
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| Marriott Resort | X | |||
| Holiday Inn Resort | X | Service Dogs not allowed in lobby unless carried | ||
| Playa Linda | X | Service Dogs not allowed in lobby unless carried | ||
| Blue Residences | X | Service Dogs not allowed poolside | ||
| Manchebo Beach Resort | X | |||
| Ritz Carlton | X | |||
Restaurants
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| Santos Aruba | X | |||
| Surfside Beach Bar | X | |||
| Moomba Beach | X | |||
| Haagen Dazs | X | Initially denied entry | ||
| Gianni’s Ristorante Italiano | X | You may be asked to sit outside | ||
| Bingo | X | |||
| Papia Mia | X | |||
| Bohemian | X | |||
| Casa Tua | X | |||
| Hooters | X | You may be asked to sit outside | ||
| Ruth Chris | X | |||
| Benihana | X | You may be asked to sit outside | ||
| TGI Friday | X | You may be asked to sit outside | ||
| NUSA | X | |||
| Beer Garden | X | |||
| Cafe 080 | X | |||
| Bowls Noodle Bar | X | |||
| Dunkin’ Donuts & Baskin Robbins Tanki Flip | X | Denied entry, but very polite about it |
Service Industry
Banks
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| Aruba Bank Camacuri | X | |||
| CMB Noord Branch | X | Service Dogs allowed theoretically, but security ill informed. Expect waiting outside, even if you’ve called ahead of time | ||
Medical Services
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| Respaldo | X | |||
| Horatio Oduber Hospital | X | Initially denied entry. Currently creating policy | ||
| Dr. Algera | X | |||
| Botica di Servicio Eagle | X | |||
| Botica 4 Centro Medico | X | |||
| Botica Aloë | X | |||
| Botica di Servicio Noord | ||||
| Botica di Servicio Seroe Preto | X | Do not recognize service dogs | ||
| Botica Central | X | |||
| Botica Dakota | X | |||
| Botica Del Pueblo | X | Initially denied entry, till intervention by manager | ||
| Botica Kibrahacha | X | |||
| Botica Paradera | X | Initially denied entry, till intervention by manager | ||
| Botica San Lucas | X | |||
| Botica Santa Anna | ||||
| Botica Santa Cruz | X | |||
| Botica Trupiaal | X | |||
| Botica San Nicolas | X | Initially denied entry, till intervention by manager |
Government
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| Inspectie Volksgezondheid | X | |||
| AZV | X | No policy, legal department does not know if service dogs are allowed entry or not | ||
| Veterenaire Dienst Aruba | X | |||
| MFA Noord | X | Although granted entry, no policy and expect to be questioned extensively by security | ||
Shopping
Home & Garden
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| ASD Aruba | X | |||
| Kooijman | X | Initially denied entry. | ||
| Flora Market | X | Service Dogs not allowed to walk inside the store. Allowed in a cart | ||
| CASA | X | |||
Personal Care
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| Op=Op Italiestraat | X | |||
Shopping Malls
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| Paseo Herentia | X | |||
| Renaissance Mall | X | |||
| Renaissance Market Place | X | |||
| Palm Beach Plaza | X | Service Dogs not allowed according to security | ||
Supermarkets
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| Superfood | X | |||
| Ling & Sons | X | |||
| DoIt Center Shaba | X | |||
| CMart | X | |||
| SaveMore | X | Service Dogs sometimes allowed, sometimes not. Unknown policy | ||
| PriceSmart | X | |||
Other
| Name | Yes | Issues | No | Notes |
|---|---|---|---|---|
| Philips Animal Garden | X | |||
| Reina Beatrix Airport | X | Service Dogs allowed, but required to move if customs canine unit is working. This because their dogs have not been trained to ignore other dogs. | ||
| Downtown Trolley | X | |||
